Knowledge override trends, experience brings value

Technology is progressing; AI slowly becomes our everyday life. In the last two years, the expansion of the solution in the field is really significant. Throughout the paradigm, we come across different trends and recommendations for using technology.
AI based enterprise platform, with the ability of chatting forms of communication, while exchanging rich content and talking to the end-users. Our advanced communication engine supported by NLP/NLU (natural language processing) usage completely simulates human-to-human communication — the chatbot run by Weaver platform is able to support interactive communication with leaps through different stories, or jumps from step to step depending on the natural conversational flow. The communication automation and enrichment are the main purposes, simultaneously spreading the current customer pool and making existing customers more satisfied. The chatbot module has services exposed across multiple channels with the same UX.

We will present the technical standard our platform supports in order to make bots made on our platform truly human.

1. Intelligent talk (Context Switching, Context Filling)

Nowadays, the usage of the artificially intelligent systems grows – the systems tend to imitate humans, which reflects in the conversational flow, talking about the chatbots. Weaver chatbot module understands the flow of the humans’ mind, so has the ability to replace the subsequently changed users’ decisions and replace the previously chosen values without any interruptions in the flow. Additionally, there is no space for the repetition of the users’ inputs in case they were all given, so the chatbot would remember of all the important pieces of information in case the user gives them all in the first step.

Hey I would like to book a trip to Athens

Hello! Sure, when would you like to leave?

On Monday, and stay for a week.

Ok! Would you like to book a room?

Yes sure, I would like to make a reservation. It is me and my wife travelling.

Fine, do you have a desired hotel?

Not really… But, I would like to change a destination if possible?

Thessaloniki it is in the end…

Sure, let’s book a room in Thessaloniki for a week, starting on Monday!

Great, thank you!

Hey, hey I would like to book a trip to Athens starting on Monday
and staying for a week… I will travel with my wife, so I’d need a room.

Hello! Sure, do you have a desired hotel?

Not really… But I would like to change a destination if possible? 
Thessaloniki it is in the end…

Sure, let’s book a room in Thessaloniki for a week, starting on Monday!

Great, thank you!

2. Deep Integration

Weaver solution integrates with all the core systems of the company. It assures the full coverage over processes deliverable to the end users for which they would be asked to execute over multiple sources. On the other hand, the integration supervises all of the inner workings, connecting the data and calculating the most optimized results for the users’ inquires. Starting with simple account balance checking, moving to the complex calculative offers or travel reservations, the integration point enables companies to monitor and control the main core business over multiple channels.

Hello! I am planning on some shopping today;
I think I would need around 200e…
What is my current account balance?

Hello! Your current account balance is 100e.

Ah but I would need 100e more… How can you help me?

No problem. In case of need, we can offer you the overdraft of 200e.
Would that suit you?

Yes, thank you!

You’re welcome!

3. Omni-channel Experience

In the era of the total information accessibility and with the multiple sources available, people tend to choose the channels used in their daily lives. For the ones they find the most familiar with, Weaver integrates with in order to offer the same services through various communication platforms, covering the majority of the customer pool. By having a solution that can monitor conversations and data exchange of a specific consumer, the parts of the omni channel experience create a fully covered area for the consumers to get the information or get desired services executed in several clicks.

Hello, I need a card, what can you offer me?

Hello, are you interested in credit or debit?

I’d like a credit one.

Ok! Here you go:

4. AI Based Solution

In resemblance to the conversation between two humans, the mistakes made while having a conversation with the chatbot are being corrected in order of having a meaningful conversation without any interruptions. Preprocessing of the incoming inputs from the side of the consumers enables them of having a complete utterance freedom, for what is more, the complex expressions put in a different forms are being fully understood thanks to the NLP (Natural Language Processing) module.

Hey Weaver, i need the neeret ATM, where can I find it?

For the nearest ATM, please share with me your location.

I am currently in Blgrade, Pozeska street…

Ok perfect! The nearest ATM to your location is on the address Pozeska 12a.

Thank you!

You’re welcome.